Refund policy

Change of mind

You have 30 days from delivery to request a return. To be accepted, the item must be unworn, unwashed and in its original condition with tags attached.

To start a return, email ddtalent3@gmail.com with your order number and a photo of the item. We will send you the return address and instructions. Please do not send anything back before you hear from us, as returns without a confirmation can not be processed.

Return postage for change of mind is at your cost. Original shipping charges are not refunded.

Faulty, damaged or wrong items

If your order arrives faulty, damaged or is not what you ordered, email ddtalent3@gmail.com within 7 days of delivery with your order number and photos. We cover the return postage and you choose a replacement or a full refund, including the original shipping.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that can not be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Refunds

Once your return is received and inspected we will email you the outcome. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Exceptions

Headwear can not be returned for change of mind for hygiene reasons, unless faulty. Items marked final sale can not be returned for change of mind.

Cancellations

Our pieces are made to order, so cancellation is only possible before production starts. Email us straight away and we will do our best, but once an item is in production we can not cancel it.

Contact

Flynn Robert Anderson, trading as Degen Dawggs

ABN 40 484 435 079

ddtalent3@gmail.com